At Gradezilla, we are committed to providing high-quality online learning experiences. We understand that sometimes our courses may not meet your expectations, and we aim to make our refund process as simple and transparent as possible.
1. Eligibility for Refunds
You may request a refund if:
- You have enrolled in a course and have not completed more than 10% of the content or downloaded it.
- You experience technical issues that prevent access to the course and our support team cannot resolve them within 30 Days.
Refunds are not available if:
- You have completed more than 10% of any course content or received certificates.
- You change your mind after accessing the course materials or downloading the sessions.
- You request a refund after the specified refund period has passed.
2. Refund Request Period
All refund requests must be submitted within 3 days of purchase. Requests received after this period will not be eligible for a refund.
3. How to Request a Refund
To request a refund:
- Contact our support team at Info@gradezilla.org with your order details and reason for the refund.
- Our team will review your request and respond within 3 business days.
- If approved, the refund will be processed within 10 business days.
5. Non-Refundable Items
- Gift cards, special promotions, or discounted bundles may be excluded from refunds.
- Access to software, tools, or subscriptions included with the course may not be refundable once delivered.
6. Contact Us
If you have any questions or need assistance with your refund, please reach out to:
Email: Info@gradezilla.org
We value your learning experience and will always strive to resolve any issues fairly and promptly.